Refund policy

Return & Refund Policy

Thank you for shopping at VRVEXA.

If you are not completely satisfied with your purchase, we’re here to help.

Unboxing Video Requirement

To request a return or replacement, customers must record a clear unboxing video while opening the package.

The video must clearly show:

- The package before opening

- The full unboxing process

- The product condition after opening

If the product is damaged, defective, or incorrect, you must send the unboxing video as proof.

⚠️ Important:

If you do not record an unboxing video, we will not be able to process any return or refund request.

Returns

You have 7 days from the delivery date to request a return if the product is damaged, defective, or incorrect.

The item must be:

- Unused

- In original condition

- In original packaging

How to Request a Return

If you find any issue with your product, please send:

- Your Order Number

- Unboxing Video

- Clear photos of the issue

to our WhatsApp support:

WhatsApp: +91 7389810497

After reviewing your video and details, our support team will confirm your return or replacement request.

Refunds / Replacements

Once the issue is verified, we will either:

- Send a replacement product, or

- Process a refund, depending on the situation.

Refunds are usually processed within 5–10 business days.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

- Personal care products

- Used items

- Items damaged due to misuse

For any questions regarding returns or refunds, please contact us on:

WhatsApp: +91 7389810497